No response from customer service despite repeated email [resolved]

I ordered an item on Jul 12. The order status shows shipped with UPS tracking number.
UPS tracking says
“All merchandise is missing and the empty carton was discarded. UPS will notify the sender. UPS will notify the shipper about the damage.”

Sent multiple message to Woot customer service though their website requesting further actions and absolutely no response over the past 2 weeks. This is the worst online shopping experience I’ve had.

Can anyone here help with the order. Than you.

couple of things check your spam folder, also make sure you’re using the email that you have set up for woot. Sometimes people have a different email on woot than they do on Amazon and that can cause some confusion. Just some things I’ve seen help others with CS issues.

Thanks. I checked Spam folder as well. I get daily Woot marketing emails on the same address.

Are you using the Woot Sign-In through “My account” and “Stuff you bought” and then selecting the “I Need Help” button on that order?

It’s after hours so it might be a bit before staff see your post. I’m sure one of them will check in with CS for you.

Make sure you contact CS from the same account you made the purchase on. You’ll want to check whatever email is listed on your woot account and check all the junk/spam folders.

They’re good about responding so I’m not sure what went wrong this time.

(Please Note: I’m not employed by Woot, but I volunteer to help in the forums.)

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Yes, I’m following that. I can see my order and tracking number as well. I expect an email after a help is submitted. That does not happen either.

I’m not sure that I follow what you are saying. You know about that screen and you have used the “I need Help” button. But did you choose the specific item from the order by placing check-mark beside the box corresponding to that item? And then continuing on to explain the issue in the text box provided? I’m not trying to be condescending but I want you to be sure that they are getting your message. Also, treating it like a letter or a formal email is a nice touch.

I have this issue, please help,
Thank you,

Thank you all, I just received an update from the customer service.


I did a web search on that UPS message and it’s surprising to me how many results came back. Apparently there’s some highjinks snd tomfoolery afoot out there in the shipping channels!

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This past week has been a taste of what could have been. Instead of just grinding through and getting it done, there was a concerted effort to slow down deliveries as a mode of intimidation; at the expense of the consumers that had no choice in delivery service. As a business owner, I’ll not be using UPS for any of my shipments and for places like DigiKey that still give the option, FedEx delivers on weekends.

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They don’t send confirmation emails.

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