I am trying to return laptops i purchased, because it was suppose to be new but i got refurnished units. My problem is i logged in with my amazon account, i already updated email address with amazon but return label is sent to old email address.
can someone from woot please reach out to me. I tried calling and emailing and have yet received a response. i do not want to miss the return window.
Your email address needs to be updated through Woot, not Amazon. Instructions are at the following link:
Here’s information on how to updated your Woot! email address:
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
Hi, peaceetc.
i already tried to update email address on my own, always get a wrong password message. It does appear that email need to be changed by emailing a support. but i have yet to receive a response.
If you can, could you please sent return label to my new email address?
I’m sorry, I’m not Woot staff. But I will bring your issue to someone’s attention.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
thank you so much for your help!
i have been trying to call everyday but no one picks up.
need to 1 change email, 2 have return shipping label send to my new email.
should i sent another email to support@woot.com in the mean time?
No.
That would just create a bigger backlog in the ticket queue, and could put your tickets at risk of being marked as duplicates.
(Please note: I don’t work for Woot, I just volunteer to help out here on the forums.)
first time using woot. so i already sent 2 email already. please raise this issue to someone who can help, and let me know what to do.
have a great night! thank you very much!
I already sent 2 emails. Basically provided all the info necessary, just not in the format you mentioned. One of the volunteer suggest I do not sent additional email as it was clog the backlog and causing my email to be deleted.
Please advise me on what to do. Should I sent another email? The main thing is I need to get return shipping label sent to my new email asap as I do not want to miss return window.
Hi, thunderthighs. I have already sent an email to support@woot.com. i used the format you provided to request change of address. at the bottom i also mentioned i need to have my return shipping label sent to new email, order number provided. please have someone get back to me so i can proceed.
Thanks. CS will reach out to you.
