I am having one of the worst experiences with an online store in my life. I bought a supposedly new keyboard, but it was an open box. There was no keyboard inside. Someone just stuffed it with random junk.
I asked for a return, and was provided a tracking number, but there is no where that I can download the return label from my Woot account. It was emailed to my old email address. I don’t have access to my old email anymore, and I only access Woot using my Amazon account.
Thus begin the most frustrating experience of my life. I email support@woot.com and within my Woot account, they got back to me in 2 days asking for phone number and schedule. I provided it to them, but no one ever calls me. I emailed them again with the same information, still no response. I’m waiting desperately for support to change my email. In the meantime, the return clock is ticking, it’s almost a month and the return label is going to expire soon.
I don’t understand why Woot can’t email me using the address associated with my Amazon account (this is automatically linked when I log in using my Amazon account, so why can’t they just use it to email me or let me select it for my email?). I don’t understand why Woot doesn’t provide a download link to the return label in my Woot account. I also don’t understand why customer service doesn’t help and it’s impossible to get a hold of them…This is so different from my experience with Amazon, where I can just chat with a representative online for issues.
Does anyone know how I can get this whole thing resolved in a timely matter?
My last resort is to do a chargeback with my Amazon payment.
I had emailed customer support to just send me the return label to my new email address while I wait for my email to be updated, but still no response. This whole thing is really stressing me out. My hope is that a staff member can see this post and help me. It would be greatly appreciated. Thank you!
Woot Customer Service is quirky. If you send more than 1 email, they delete it.
[VMOD EDIT: THE ABOVE IS AN UNTRUE STATEMENT. MULTIPLE EMAILS SENT BEFORE WAITING 24-48 HOURS MAY RESULT IN THEM BEING MARKED AS DUPLICATES. IF THIS HAPPENS, STAFF CAN INTERVENE. CUSTOMER SERVICE DOES NOT MONITOR THESE FORUMS.]
To change the email addy on your Woot acct, try these special instructions . . .
Did you know that our daily digest, newsletters, customer support emails, and giveaway winner notifications go to the email address on your Woot! account and not your Amazon login email address if used/different? That’s right. Even if you use Login with Amazon (LWA), please keep your email address on your woot.com account up to date.
Since you started the process within the return window, you should be fine. CS will work this out. They are good that way. Plus this extended return period.
WOOT!'S HOLIDAY RETURN POLICY - Items purchased from Woot between 11/1/2024 and 12/31/2024 may be returned by contacting Woot! customer service by 1/31/2025 for a FULL REFUND. There are some restrictions, which are here.
Good luck. Email ThunderThighs directly if someone from Woot does not address you.
I had no idea that it would be coming from UPS. I had emailed support a couple of times to send it to my new email, but have not seen any email coming from Woot. I just checked now and there was one from UPS! Much thanks!
I wish I had known this. Interesting enough, there is a View/Download Return Label button on the Return Status page in Woot account, but it just says that instructions will be emailed…I wish it contained an actual link to the return label, which would have saved a lot of headaches, because I can see the RMA number and Tracking Number, but can’t access the return label (which is just a simple URL on the UPS site) from my Woot account.
This alleviated a lot of pressure. I have already sent customer support my phone number and schedule (I pretty much told them to call me anytime during business hour). I just haven’t received a call yet. I will just wait for it.
Thanks, WooWooWoo911! I had reached the stage where I gave customer service (info@woot, but replied to a specific address as in info+special_code@woot.com) my phone number and times to call (the first one also asked for name of account holder and username, billing and shipping address with zip code), but have not received any response or call back since. I sent a few more emails to support again and am still waiting.
I wish there is an easier way to do this. But I really appreciate this Forum! I hesitated to use this Forum for customer service, but this is the closest thing, and it’s nice to chat with actual people who are helpful! Thanks again!!!
Hi there. We actually don’t have access to your Amazon.com account information. Amazon locks down data tight. When you log in, we pass the login/password to their widget and they return with a or .
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