Probably the wrong thread but these forums don’t make much sense anyhow.
I ordered a Shuttle XPC open box on 4/4 to receive a PC case instead. I’ve sent messages to Customer Service who is anything but servicing to a customer and tried Facebook chat to be referred to the lacking customer service.
So if someone that ordered an Andiees open box PC case happens to get Shuttle XPC, please let me know as this seems to be completely out of Woots ability to fix or even respond to at this point.
I’m happy to send you what you paid for if you’ll do the same.
Woot, if you actually care about customer service, please feel free to change my mind. At this point, your efforts suck.
We both know you guys screwed this up and put the wrong items in the wrong boxes. Shipping freight isn’t hard and seeing as this is a common thread topic, I would contend that normally you do a good job. I suspect that if you actually wanted to fix this, and just me talking here from what I would do, one could start pulling orders and matching weights to see what didn’t match up. An empty PC case is significantly lighter than a SFF Cube PC.
I don’t care that you don’t another one in stock. Your parent company is Amazon and I am sure that they have something that you can use to make this right.
Customer Service offered a $35 dollar refund and keep the PC case. No. That lets Woot off the hook of actually providing customer service. That is probably to dollar amount of a new case that I received versus what I paid for what I wanted. Had I wanted this PC case, I would have just bought it like a normal consumer.
Hi there. We looked in the warehouse and we do not have the correct item. You can work with CS to return the incorrect item and get a full refund. I’m sorry for the poor experience.
Check Amazon. I am not letting anyone off the hook and your ‘customer service’ sucks. You have responded with more inadequate responses in the last 2 hours than they have in the last 18.
Amazon isn’t selling things in the same way they normally would because of the pandemic, so I feel that asking them to do so in this case isn’t practical. Plus, Woot isn’t Amazon, they are owned by Amazon. There is a difference. Just my two cents as Woot customer.
I am still getting 2-3 day Prime shipments, so no real change for me. Maybe for you. And you are correct, Woot is a daughter company to Amazon. If the kids can’t handle it, the parents should. This is rocket science. Shipping freight doesn’t even qualify as science. It is literally a matching game that I work in every day.
You know how the Clearance section of Woot is older stock from Amazon and is shipped directly from Amazon? They literally can’t keep packages of stuff together and regularly ship out things that have been separated. Light bulbs get separated, poop emoji hat two-packs get shipped singularly, etc.
There are human beings working in those warehouses and people make mistakes. And with the damn pandemic going on, things have been made even more difficult. I would suggest maybe giving people a bit of a break this time because life isn’t exactly normal right now. Having a bit of compassion and patience can go a long way.
This was an open box item. All computers are sent to a 3rd party for wiping to remove all personal data. The wrong item was put in the box when it was returned to us.
I know they advertise an item and ask a particular price for said item with a description. If they can get that far, then can complete the process. As I said, this is literally a matching game. An order sheet with a part number or item number or SKU with a shipping address. Only 3 details have to match to fulfill an order.
I am showing compassion by giving them the opportunity to make this right. The pandemic has nothing to do with this. If they are short handed and it takes longer to fulfill orders then it is what it is, but the goal of errors in shipping is 0.
I emailed customer service twice to get answers and got no where and this was right after the package was delivered. I reached out to Woot via Facebook chat. And now here I am trying to get this corrected.
You don’t have to like my approach but bad news early is how things get resolved quickly when there is still a chance. All they have to do is find the mistake and reroute the package. It is really that simple. A little leg work goes a long way.
“no where” s/b “nowhere” but you are forgiven since you clearly are upset. And 99.99999 of us here feel we are treated well. An occasional oops, but to us a fair, or more than fair, correction offer.
I agree. I have well over 200 orders from Woot and I can’t think of a single instance where any problem I’ve had (and there haven’t been many in over twelve years as a customer) hasn’t been corrected satisfactorily. A full refund seems reasonable in this instance, in my opinion.
For a company that literally makes their living on selling items and filling orders every day, they somehow can’t work the problem backwards and fix it.
I would be less frustrated if in the beginning they had actually tried to fix the problem instead of throwing out an offer of a credit and keep it solution or just send it back.
The opportunity was there. It is still there. All they really have to do is try at this point. I get they don’t have another in stock. I get that mistakes happen, but the failure here is lack of customer service. The full refund doesn’t do anything for me. It isn’t about the money. It is about the service, or lack thereof. 100%.
This thread won’t be complete without pics of this alleged case! Classic pics or it didn’t happen setup.
To get this right, dude was refunded the $170 bones on an open box item, and still wants someone at woot to go magic up an similarly statused open box item that may or may not include the parts? So TWO open boxed items for the price of free? That’s some ballsy balls demands.
No. I don’t want the trashy PC case that was sent to me. I didn’t want the refund. I want someone to go look at some bills of lading and figure out where this got screwed up and fix it. I ordered an alleged complete full small form factor PC. I got a trashy PC case that i have no use for. I am asking for customer service which is ridiculous in my opinion that I would even have to ask. Maybe my definition of what customer service is too high. Shame on me for thinking they should be able to resolve problems by doing research on common documents.
I ordered an alleged complete full small form factor PC
To be fair you ordered an open box PC. Multiple mentions about lack of completeness, cleanliness, or state to be expected.
Seems customer service was serviced by the refund.
Don’t like the incorrectly shipped, from the third party, case? Toss it out. Resell it on CL Texas. Do what ever.